Privacy Policy

At Delios Lifesciences, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or engage with our services.

1. Information We Collect

1.1 Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Fill out contact forms or inquiry forms
• Request product quotations or samples
• Subscribe to our newsletter or communications
• Register for an account or partnership
• Communicate with us via email or phone

This information may include:

• Full name and company name
• Email address and phone number
• Business address and country
• Product requirements and specifications
• Target markets and quantities

1.2 Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device and browsing behavior, including:

• IP address and geographic location
• Browser type and version
• Device type and operating system
• Pages visited and time spent on pages
• Referring website and search terms
• Cookies and similar tracking technologies

2. How We Use Your Information

We use the collected information for the following purposes:

2.1 Business Operations

• Processing and responding to your inquiries and requests
• Providing product quotations and technical specifications
• Facilitating export transactions and documentation
• Managing customer relationships and accounts
• Coordinating logistics and shipment tracking

2.2 Communication

• Sending confirmations, invoices, and shipping updates
• Providing regulatory and compliance information
• Responding to customer service requests
• Sending newsletters and product updates (with your consent)
• Notifying you of changes to our services or policies

2.3 Improvement and Analytics

• Analyzing website usage and user behavior
• Improving our website, products, and services
• Conducting market research and business analysis
• Testing new features and functionality

2.4 Legal and Compliance

• Complying with legal obligations and regulatory requirements
• Protecting against fraud, security threats, and illegal activity
• Enforcing our terms and conditions
• Resolving disputes and enforcing agreements

3. Information Sharing and Disclosure

We do not sell, rent, or trade your personal information to third parties. We may share your information only in the following circumstances:

3.1 Service Providers

We may share information with trusted third-party service providers who assist us in:

• Website hosting and maintenance
• Email delivery and communication services
• Payment processing and transaction management
• Logistics and shipping coordination
• Analytics and marketing services

These providers are contractually obligated to maintain confidentiality and use your information only for the specified purposes.

3.2 Business Partners

With your consent, we may share relevant information with:

• Manufacturing partners for order fulfillment
• Logistics providers for shipment coordination
• Regulatory consultants for compliance support
• Customs brokers for clearance procedures

3.3 Legal Requirements

We may disclose your information when required by law or to:

• Comply with legal processes, court orders, or government requests
• Protect our rights, property, or safety
• Prevent fraud or security threats
• Enforce our terms and conditions

3.4 Business Transfers

In the event of a merger, acquisition, or sale of all or a portion of our business, your information may be transferred to the acquiring entity.

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption: SSL/TLS encryption for data transmission
• Access Controls: Limited access to personal information on a need-to-know basis
• Secure Storage: Protected databases and servers
• Regular Audits: Security assessments and vulnerability testing
• Employee Training: Staff training on data protection and privacy

5. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance user experience and gather analytics data.

5.1 Types of Cookies We Use

• Essential Cookies: Necessary for website functionality
• Performance Cookies: Collect anonymous usage statistics
• Functional Cookies: Remember your preferences and settings
• Marketing Cookies: Track visits across websites for advertising (with consent)

5.2 Managing Cookies

You can control and manage cookies through your browser settings. Most browsers allow you to refuse or delete cookies. However, disabling cookies may affect website functionality.

6. Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal information:

6.1 Access and Correction

You have the right to access and update your personal information. Contact us to request access or corrections.

6.2 Deletion

You may request deletion of your personal information, subject to legal and contractual obligations.

6.3 Data Portability

You may request a copy of your personal information in a structured, commonly used format.

6.4 Opt-Out

You can opt out of marketing communications by:

• Clicking the "unsubscribe" link in our emails
• Contacting us directly at info@delioslifesciences.com

6.5 Objection and Restriction

You may object to or request restriction of certain processing of your personal information.

7. International Data Transfers

As a pharmaceutical export company serving 50+ countries, we may transfer your information across international borders. When transferring data internationally, we ensure appropriate safeguards are in place, including:

• Standard contractual clauses
• Adequacy decisions by relevant authorities
• Binding corporate rules
• Explicit consent when required

8. Children's Privacy

Our website and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately.

9. Third-Party Links

Our website may contain links to third-party websites and services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any information.

10. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technology, legal requirements, or business operations. We will notify you of significant changes by:

• Posting the updated policy on our website
• Updating the "Last Updated" date
• Sending email notifications for material changes (where appropriate)

Your continued use of our website and services after changes constitutes acceptance of the updated Privacy Policy.

11. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

12. Regulatory Compliance

We are committed to complying with applicable data protection laws and regulations, including:

• Information Technology Act, 2000 (India)
• GDPR (General Data Protection Regulation) for EU customers
• CCPA (California Consumer Privacy Act) for California residents
• Other applicable international data protection laws